USER CASE | 4

Turning Ultimate Software’s Continuous Performance product into an engaging user experience built on trust

With Ultimate Software being consistently ranked in the Top 5 “Best Places to Work” in the US and Canada it was important that the Continuous Performance product, an HR performance and development tool for organizations, had a user experience that felt not only intuitive, but also transparent and trustworthy—in alignment with Ultimate Software’s company culture.

I partnered with the Branding team of visual and UX Designers, along with a team of UX Researchers to design and test an intuitive user experience where managers and employees felt that they could be honest with constructive feedback for their peers and direct reports, and more importantly, turn this constructive feedback into an intuitive action plan for growth and development.

A big part of building trust in the process was to establish guidance for how to give and receive constructive feedback and package this around the concept of building the best version of yourself at work.